33ok Privacy Policy — Your Data, Your Rights

01 Who We Are

33ok ("we", "us", "the Platform") operates the online betting and gaming platform available at 33ok.live. We are the data controller responsible for the personal information you provide when using our services.

This Privacy Policy applies to all users of the 33ok website and mobile application, including registered players, visitors who browse without registering, and anyone who contacts our support team. It covers all personal data collected through any channel — including the website, app, live chat, and email.

If you have questions about how 33ok handles your data, the best starting point is the contact details at the end of this policy. Our support team is available 24/7 and will direct your query to the right person.

02 Data We Collect

33ok collects personal data in three main ways: data you provide directly, data generated by your use of the platform, and data received from third-party service providers.

Data you provide directly:

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment account details (bKash number, Nagad number, Rocket number)
• Identity documents submitted for KYC verification (national ID, passport)
• Communications sent to our support team

Data generated by platform use:

• Login timestamps and session duration
• Betting and gaming activity history
• Deposit and withdrawal transaction records
• Device type, browser, operating system, and IP address
• Pages visited and features used within the platform
• Bonus claims and promotional interactions

Data received from third parties:

• Identity verification results from KYC service providers
• Payment confirmation data from bKash, Nagad, and Rocket
• Fraud screening results from our security partners

03 How We Use Your Data

Every piece of data 33ok collects has a specific purpose. We do not use your data for anything beyond what is described here without first obtaining your consent.

33ok does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where required by law for fraud prevention or responsible gaming obligations.

04 Legal Basis for Processing

33ok processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing necessary to operate your account, process payments, and deliver the services you signed up for.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC requirements, and other applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw this consent at any time.

05 Data Sharing

33ok does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data needed to process your deposits and withdrawals.
• KYC and identity verification providers: When you submit identity documents, these are processed by a certified verification partner. The result is shared back with 33ok.
• Fraud prevention services: Device and behavioural data may be shared with security partners to detect and prevent fraudulent activity.
• Legal authorities: 33ok may disclose data to law enforcement or regulatory bodies when required to do so by law, court order, or regulatory direction.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third-party service providers who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared. 33ok does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

33ok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only if you have opted in to marketing communications. These help us show you relevant promotions within the 33ok platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly. A cookie consent banner is displayed on your first visit to 33ok, where you can set your preferences for non-essential cookies.

07 Data Retention

33ok retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by legal requirements and operational necessity.

• Account data: Retained for a minimum of 5 years after account closure, as required by financial regulations and anti-money laundering laws.
• Transaction records: Retained for 7 years in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years after the end of the business relationship.
• Support communications: Retained for 3 years after the conversation is closed.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a 33ok player, you have the following rights over your personal data. To exercise any of these rights, contact the support team using the details at the end of this policy.

• Right of access: You can request a copy of all personal data 33ok holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data. Note that we may be unable to delete data that we are legally required to retain.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to processing based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

33ok will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be notified if this is the case.

09 Data Security

33ok implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data stored on our servers, including identity documents and payment references.
• Role-based access controls ensuring that only authorised staff can access player data, and only to the extent required for their role.
• Regular security audits and penetration testing conducted by independent security specialists.
• Intrusion detection and monitoring systems that flag unusual access patterns in real time.
• Two-factor authentication available for all player accounts and mandatory for internal staff accounts.

Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, 33ok will notify you as soon as reasonably practicable and will take immediate steps to contain the breach and minimise its impact.

10 Children's Privacy

33ok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and age verification checks are conducted as part of the KYC process.

If 33ok becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data deleted, except where retention is required by law for fraud investigation purposes.

If you believe a minor has registered on 33ok, please contact our support team immediately so we can investigate and take appropriate action.

11 Third-Party Services

The 33ok platform integrates with a number of third-party services to deliver its full range of features. These include game providers, payment processors, and analytics tools. When you interact with these services through 33ok, some data may be processed by those third parties under their own privacy policies.

Key third-party integrations on 33ok include:

• Game providers: Slot and live casino games are provided by licensed third-party studios. Game session data is processed by these providers to deliver the game and calculate results.
• Payment gateways: bKash, Nagad, and Rocket process payment transactions. Their own privacy policies govern how they handle your payment data.
• Analytics: Aggregated, anonymised usage data may be processed by analytics tools to help 33ok understand platform performance.

33ok is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party services you interact with directly.

12 Changes to This Policy

33ok may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes — such as new types of data collection or new sharing arrangements — 33ok will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

We recommend reviewing this page periodically, especially if you notice the version number or date has changed.

13 Contact and Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how 33ok has handled your personal data, please get in touch:

• Live Chat: Available 24/7 within your 33ok account. Average response time under 3 minutes.
• Email: [email protected] — responses within 12 hours for privacy-related queries.
• FAQ: Common privacy questions are answered on the FAQ page.

33ok takes all privacy complaints seriously. If you submit a complaint, we will acknowledge it within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.